Frequently asked questions

Cancellation Policy

Click Here for cancellation Policy
Do you accept returns and refunds?
  • For damaged mail/ packages: Please contact me with pictures and details of your order, and we can discuss solutions accordingly!
  • For lost mail: I am happy to resend your mail, please contact me if you haven't received your mail after 4 weeks since your shipping confirmation

** for original pieces where there is only 1 of its kind there are no refunds or returns, if the item comes damaged please contact me and we can discuss solutions accordingly**
How do I manage my orders and subscriptions?
  • You can edit, pause or cancel your subscription via this link
Can I track my orders?
  • For my MAIL CLUB orders: there is no tracking since mails are shipped via traditional stamps to keep membership low
  • For other orders such as archived prints from previous mail club months and other non-subscription orders: Yes, if you purchased the tracking option at check out.
How do I update my address?
  • You can log in here, and click Manage Subscription on the order -> Edit Shipping Address
  • Please note (!!) that changes to your address will only apply to future orders, not existing ones.
How do I change the address of an existing order?
  • Please email me regarding existing orders - only I can update the address for you (blerdthingz@gmail.com)!

  • If your order's shipped already, there will be a small Resend Fee for it to be re-sent to the correct address.

  • For mail club orders: please notify me before the 17th of the month, otherwise your address change will not be guaranteed.
I resumed my subscription for the current edition, but why does it say I won't be charged until next month?
  • That means you resumed your subscription after your usual billing date, so the current edition was skipped.
  • However, you can just cancel your subscription and purchase a new one, as long as it's on/before the 20th of the month 11:59 pm (EST time).
When will I receive my order?
  • Mail Club

United States: your order arrive within 1 week of shipment

For everywhere else: your order will arrive anywhere from 1-4 weeks after shipment

Mail club orders are shipped by snail mail to continue a low membership cost.

  • Other in stock orders

The time frame you receive your order depends on the shipping chosen at check out, please allow for in stock orders 2-4 days of processing.
When do you ship out mail?
  • For my MAIL CLUB orders: on the 23rd of the month to allow for goods to come in towards the start of the corresponding month
  • For in stock orders: as frequently as possible, usually 1-3 business days
Do you ship world wide?

Yes! I currently ship world wide for my mail club and other srt works on my site. However, shipping to the UK is currently on hold due to new PPWR policies causing it to be more expensice to ship to countries in that region.

I am a small artist so I unfortunately cannot afford those proces but hope to return to mailing out art to my UK friends soon!

If you have more questions, feel free to email me at blerdthingz@gmail.com or use the contact form (˶ᵔ ᵕ ᵔ˶) ‹𝟹

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